MEDICAL RECEPTIONIST- VASCULAR SURGERY- PHYSICIAN PRACTICE

Hackensack Meridian Health - Brick Township, NJ

Full-time - Entry Level

Brick Township, NJ

Hospitals

About the position

The Medical Receptionist at Hackensack Meridian Health plays a crucial role in providing reception and clerical services under the supervision of the practice manager and physician(s). This position is essential for ensuring that patients and visitors receive a warm welcome and efficient service. The Medical Receptionist is responsible for a variety of tasks that include managing patient communications, handling billing and collections, scheduling appointments, and maintaining patient records. The role requires a strong commitment to patient care and adherence to HIPAA guidelines, ensuring that all interactions are conducted with professionalism and confidentiality. In this position, the Medical Receptionist will greet patients and visitors promptly and courteously, making them feel welcome and important. They will assist patients with the sign-in process, respond to their needs, and ensure that all necessary paperwork is completed accurately. The Medical Receptionist will also manage the patient check-in and check-out processes, verifying insurance information, collecting copayments, and scheduling future appointments. Additionally, they will monitor office supply inventory, manage financial responsibilities, and maintain an efficient filing and record-keeping system. The Medical Receptionist must be adaptable, willing to travel to various locations within a 30-minute radius, and able to work additional hours as needed to ensure adequate coverage for the practice. This role is vital in promoting patient satisfaction through friendly interactions and effective communication with both patients and team members. The Medical Receptionist will also serve as a pre-loader for the EMR system and may take on other duties or projects as assigned, all while adhering to the organizational competencies and standards of behavior set by Hackensack Meridian Health.

Responsibilities

• Receives and directs all communication courteously and consistently, adhering to HIPAA guidelines and office policy.
• Greets patients and visitors in a prompt, courteous, and helpful manner, making them feel welcome and important.
• Assists patients with the sign-in process and responds promptly to their needs.
• Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, preparing bank deposits, and signing and dating completed daily cash receipts.
• Monitors general office supply inventory and equipment, notifying the Practice Manager when supplies are low and initiating orders as needed.
• Manages the patient check-in process, verifying required demographic information and collecting copayments and applicable balances.
• Ensures the patient check-out process is completed accurately and timely, including reviewing charge slips and scheduling future appointments.
• Promotes patient satisfaction by providing excellent service and communicating potential issues to the direct manager.
• Maintains an efficient and accurate filing and record maintenance system, assembling new patient folders and retrieving records as needed.
• Adapts work schedule to meet the needs of the practice, managing time effectively to prevent unapproved overtime.
• Serves as a pre-loader for the EMR system and performs other duties as assigned.

Requirements

• High School diploma, general equivalency diploma (GED), or equivalent programs.
• Ability to learn quickly and adapt to changing patient needs.
• Strong sense of accountability for improving the lives of patients and their caregivers.
• Exceptional focus on teamwork and dedication to ongoing education.
• Ability and passion to deliver the highest quality of care based on a strong sense of patient focus.
• Must be able to travel to various locations.

Nice-to-haves

• Prior receptionist or clerical experience in a medical office.
• Epic experience.

Benefits

• Full-time status with benefits
• Competitive benefits package
• Supportive work culture
• Opportunities for ongoing education and professional development