Medical Receptionist (WA)_Health Center

Planned Parenthood • Marysville, WA

446d • $41,538 - $55,058

About The Position

The Medical Receptionist at Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky plays a crucial role in supporting patients and co-workers by performing a variety of clinical and administrative tasks. This position is essential for ensuring excellent patient care and education, maintaining confidentiality, and creating a safe, judgment-free environment for individuals seeking services. The Medical Receptionist will work under the supervision of the Health Center Manager and is responsible for optimizing patient flow, providing customer service, and maintaining accurate patient records.

Requirements

• High school diploma or equivalent.
• One- or two-years' experience in a medical setting preferred.

Nice To Haves

• Experience with reproductive healthcare in a clinical office or hospital setting with knowledge of EHR.
• Spanish-speaking.

Responsibilities

• Responds to patient requests and coordinates services.
• Answers questions, provides patient education and referrals.
• Provides excellent customer service to patients and co-workers.
• Assists with keeping appointments on time and optimizing the flow.
• Performs all front office responsibilities as required by the health center.
• Establishes and prepares documents for patient records and patient services; completes patient insurance information and enters visit data into affiliate systems.
• Provides non-judgmental, client-centered care, and provides accurate information by answering questions and providing appropriate resources.
• Utilizes comprehensive knowledge of birth control methods and reproductive health services to provide patient education.
• Provides Planned Parenthood Patient Education Sheets (PES) and Informed Consent Forms (ICF) and offers Planned Parenthood services or community resources for identified patient needs.
• Completes all functions of patient check-in including income screening, explanation of funding, and payment options.
• Explains the different types of coverage or funding available to the patient and refers patients for assistance with health care insurance sign up when appropriate.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Records and collects patient payments and solicits donations.
• Maintains safe and clean working environment by adhering to and complying with infection and exposure control procedures; OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.
• Maintains HIPAA compliance standards regarding patient privacy and confidentiality and follows all other compliance requirements.
• Participates in agency research projects as needed.

Benefits

• Competitive hourly wage ranging from $19.97 to $26.47.
• Union position with potential for hourly premium for bilingual employees.
• Opportunities for ongoing training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED