Medical Receptionist

Archwell Health - Overland Park - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

About the position

The Medical Receptionist at ArchWell Health plays a vital role in ensuring a welcoming and positive experience for senior members and their families. This position involves guiding members through the check-in process, updating medical records, scheduling appointments, and providing assistance with various administrative tasks. The ideal candidate will be customer-service oriented and passionate about senior care, contributing to a supportive and community-focused environment.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

Requirements

• Excellent customer service skills, with a positive and welcoming demeanor
• Passion for providing a quality experience for our senior members
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
• High level of organization and attention to detail
• Strong written and verbal communication skills
• Proficient PC skills, including Microsoft Office Suite
• Ability to maintain professionalism and flexibility in a changing work environment
• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)
• Associates degree preferred, or equivalent experience
• Minimum of one year of work experience in a clinical setting, or similar
• Experience working with EMR systems a plus