Medical Receptionist

Convenientmd - Sutton, MA

Part-time,Full-time - Entry Level

Sutton, MA

Hospitals

About the position

At ConvenientMD, we are dedicated to making healthcare more accessible and convenient for everyone. As a Medical Receptionist, you will play a crucial role in this mission by being the first point of contact for patients and visitors at our clinics. Your responsibilities will include greeting patients warmly, managing patient registrations, updating records, collecting payments, and ensuring that all patients are seen promptly, regardless of whether they have pre-existing reservations. This position is ideal for individuals looking to start their careers in the medical field or customer service, as it offers a unique opportunity to engage with patients and contribute to their healthcare experience. In this role, you will interact with patients both in person and over the phone, providing assistance and addressing inquiries in a professional manner. You will be responsible for efficiently registering patients, ensuring that all necessary forms are completed accurately. Handling insurance and billing inquiries will also be part of your duties, requiring you to provide clear and concise information to patients. Additionally, you will collect payments, including insurance co-pays and prescription charges, while adhering to clinic financial policies. Collaboration with the healthcare team is essential to ensure smooth patient flow and efficient clinic operations. You will manage patient reservations, assist in scheduling specialist referrals, and maintain a tidy reception area to create a welcoming environment. Familiarity with the services offered at ConvenientMD and the ability to navigate various software systems for scheduling and electronic medical records will be key to your success in this position. The role requires flexibility in working hours, including the ability to work 12-hour shifts, weekends, and holidays as needed. You will also need to be willing to travel to other ConvenientMD locations for training and support. If you are detail-oriented, compassionate, and enjoy working in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Responsibilities

• Greet patients and visitors in a welcoming and professional manner.
• Register patients efficiently, ensuring completion of all required forms with accurate information.
• Handle insurance and billing inquiries, providing clear and concise information to patients.
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
• Manage patient reservations and registration, optimizing patient satisfaction and provider schedules.
• Assist in scheduling specialist referrals as needed for patient follow-up.
• Answer and direct phone calls in a professional and timely manner.
• Keep the reception area organized and tidy, creating a welcoming environment for patients.
• Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.

Requirements

• High School Diploma required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Ability to juggle and prioritize multiple high-priority tasks in a fast-paced work environment.
• Compassionate, authentic, and patient-focused.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and stakeholders.
• Excellent team player who enjoys collaborating with others.
• Driven and self-motivated with a level of initiative and enthusiasm to help drive results.
• Strong analytical and problem-solving skills.

Nice-to-haves

• Medical Receptionist Certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records data management software and other related programs.
• Experience working with insurance billing and coding information.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Pet insurance
• Vision insurance