Medical Receptionist

Arkansas Urology - Woodland Hills, AR

Woodland Hills, AR

Ambulatory Health Care Services

About the position

The Medical Receptionist is responsible for handling daily front office reception and administration duties to include greeting and promptly processing patients in a prompt and professional manner.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone promptly and professionally; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Verify patient chart is complete and up to date, facilitate the completion of necessary forms, obtain signatures, and collect co-pays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Ensures accurate and timely collections of patient copays or other financial obligations of patients.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures. Photocopy, computer input/typing, schedule radiology work, as directed.
• Order medical records, prepare same for daily appointments, and type various forms.
• Receive dropped off patients specimens, and deliver to the lab.
• Perform any other related duties as required or assigned.

Requirements

• High school diploma or equivalent.
• One year front office administrative experience, preferably in healthcare environment.
• Working knowledge of basic medical terminology.
• Working knowledge of health insurance industry.
• Enthusiastic commitment to providing exceptional customer service to patients and internal customers.
• Ability to effectively communicate verbally and in writing to patients, medical professionals and clinic staff.
• Excellent attention to detail, organizational and problem solving skills.
• Ability to prioritize and balance workload in order to service patients and meet deadlines and requirements.
• Self-motivated, self-directed, and willingness to do whatever it takes to get the job done.
• Must be able to operate basic office equipment such as printer, scanner, fax and/or copies.

Nice-to-haves

• High proficiency in the use of Microsoft Office applications, typing speed of 45-50 WPM.
• Working knowledge of any medical software/systems preferable.