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Medical Receptionist
RadNet Los Angeles - Marina del Rey, CA
posted about 2 months ago
About the position
The Medical Receptionist position at RadNet involves providing exceptional customer service in a clinical setting, primarily during night shifts. The role focuses on greeting and registering patients, managing insurance information, and ensuring a smooth patient experience while safeguarding sensitive information. This position is integral to the patient care process, requiring effective communication and coordination with both patients and back-office staff.
Responsibilities
- Greet and register patients in a friendly and service-oriented manner.
- Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees.
- Answer/transfer incoming phone calls.
- Schedule, reschedule or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with the back-office staff for timely and effective care of patients.
- Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
- Safeguard any on-site medications in accordance with Company policies, procedures, and any legal requirements.
- Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
- Exhibit and maintain professional behavior toward patients and coworkers.
- Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
- Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
- Establish, nurture, and maintain cooperative working relationships.
Requirements
- High School Diploma or GED
- Intermediate to advanced computer skills
- Strong multitasking and communication skills
- Experience providing exceptional customer service
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
Nice-to-haves
- Experience in medical terminology
- Recent medical/radiology office experience
Benefits
- Opportunities for advancement
