Medical Receptionist

$38,000 - $48,000/Yr

Convenientmd - Littleton, NH

Full-time - Entry Level

Littleton, NH

Hospitals

About the position

At ConvenientMD, we're on a mission to make good health more convenient for all - working to improve how patients and providers experience healthcare in New England. As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. This role is crucial in creating a welcoming environment and ensuring that patients feel comfortable and cared for from the moment they arrive. You will work alongside the clinical team to greet patients and visitors, complete patient registration, update new and existing patient records, collect payments, and ensure that patients are seen in a timely manner, regardless of whether they have pre-existing reservations. This position is ideal for individuals looking to start their career in the medical field or customer service. If you enjoy working with people, staying organized, and are adept at multi-tasking, this role offers a fantastic opportunity to grow within a supportive and dynamic environment. Your interactions with patients will not only help them navigate their healthcare journey but also contribute to the overall efficiency and effectiveness of clinic operations. You will play a key role in managing patient flow, handling inquiries, and ensuring that all administrative tasks are completed accurately and efficiently. In this role, you will engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone. You will be responsible for registering patients efficiently, handling insurance and billing inquiries, and collecting payments according to clinic financial policies. Additionally, you will collaborate with the healthcare team to ensure seamless patient flow and contribute to a positive and organized clinic environment. Your attention to detail and ability to navigate multiple software systems will be essential in supporting our Employer Services team and ensuring compliance with established protocols.

Responsibilities

• Welcome and greet patients to the clinic with a friendly and professional demeanor.
• Register patients efficiently, ensuring completion of all required forms with accurate information.
• Handle insurance and billing inquiries, providing clear and concise information to patients.
• Aid ill or distraught patients as necessary and with available resources.
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
• Assist in scheduling specialist referrals as needed for patient follow-up.
• Answer and direct phone calls in a professional and timely manner.
• Keep the reception area organized and tidy, creating a welcoming environment for patients.
• Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• Become familiar with scope of services provided at CMD and costs affiliated with all services.
• Navigate and utilize various software systems for reservation scheduling and electronic medical records.

Requirements

• Strong interpersonal and communication skills to engage with patients and team members effectively.
• Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
• Attention to detail in handling patient information and financial transactions.
• Proficiency in using computer systems and software for scheduling and record-keeping.
• Experience in customer service or administrative roles is preferred, but not required.

Nice-to-haves

• Previous experience in a medical or healthcare setting.
• Familiarity with insurance processes and billing procedures.
• Basic knowledge of medical terminology.

Benefits

• Competitive salary range of $38k - $48k per year.
• Opportunities for career advancement within a growing medical company.
• Supportive work environment focused on professional development.