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About the position
The Medical Receptionist will serve as the first point of contact for patients, managing front desk operations and providing essential administrative support in a mental health setting. The role requires excellent communication skills, a friendly demeanor, and a passion for delivering excellent patient care.
Responsibilities
- Greet and welcome patients and visitors in a warm and professional manner.
- Answer and direct phone calls, taking messages and providing information as needed.
- Schedule and confirm patient appointments using management software.
- Maintain a clean and organized reception area to ensure a calm and welcoming environment.
- Verify patient information and update medical records as necessary.
- Assist in the completion of registration forms and other documentation.
- Collect and process co-pays, fees, and insurance billing information.
- Facilitate communication between patients and clinical staff.
- Maintain confidentiality and security of patient information in accordance with HIPAA regulations.
- Assist with filing, data entry, and other administrative tasks as assigned.
- Coordinate with clinical staff to ensure smooth operation of the clinic.
- Monitor and order office supplies, maintaining inventory as needed.
- Verify insurance coverage and assist patients with insurance-related inquiries.
- Enter and update patient billing information accurately.
Requirements
- High school diploma or equivalent; additional certification in office administration or related field is a plus.
- Previous experience as a medical receptionist or in a similar administrative role is preferred.
- Proficiency with office management software, particularly patient scheduling and electronic medical records.
- Basic understanding of medical terminology, insurance processes, and billing.
- Exceptional interpersonal and communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to handle multi-line phone systems and manage multiple tasks efficiently.
- Compassionate and patient-focused with a commitment to confidentiality and integrity.
