ChenMed - Southfield, MI
posted 5 months ago
The Medical Receptionist position at ChenMed is a full-time role based in Southfield, MI, focused on enhancing patient experiences and driving long-term member retention. This position is integral to the operations of the clinic, where the incumbent will work closely with Membership Growth Consultants (MGCs) and Center Dyads to execute targeted activities aimed at retaining membership. The role requires a proactive approach to patient engagement, ensuring that all patients feel welcomed and valued from the moment they enter the clinic. As a lobby ambassador, the Medical Receptionist will engage with patients, identify opportunities for referrals, and address any service recovery needs that may arise. In addition to direct patient interaction, the Medical Receptionist will be responsible for escalating service issues to the Center Dyad to ensure timely resolutions. Utilizing patient experience tools, the incumbent will proactively identify members who may benefit from early service recovery interventions. Building strong relationships with brokers and agents connected to the center is also a key responsibility, as is leveraging company tools to enhance patient retention in collaboration with center leadership. The role may also involve identifying and reporting on patient engagement and retention trends to inform strategic decisions made in partnership with center leadership. This position is not just about administrative tasks; it is about making a meaningful impact on the lives of seniors and contributing to the overall mission of ChenMed, which is to transform healthcare for seniors. The company prides itself on its family-owned, physician-led approach, which allows for a unique and compassionate healthcare experience. Employees are encouraged to bring their innovative and entrepreneurial spirit to the role, fostering a culture of kindness and joy within the team and with patients.