The Front Office Associate at Acuity Eye Group plays a crucial role in ensuring a smooth and welcoming experience for patients visiting the clinic. This position is responsible for greeting patients, checking them in and out, and collecting necessary insurance and personal information. The Front Office Associate is also tasked with answering phone calls, verifying appointments, and assisting in the maintenance of both electronic and paper patient files. The role requires a high level of organization and attention to detail, as well as the ability to communicate effectively with patients and staff alike. In addition to the check-in and check-out processes, the Front Office Associate will perform various administrative tasks such as verifying and updating patient demographics and insurance information in the Electronic Medical Records (EMR) system. This includes scanning and uploading important documents like driver's licenses and insurance cards, as well as submitting authorizations and creating tasks for patients. The role also involves contacting patients to confirm or update their appointments and ensuring that all patient information is accurately documented and filed. The Front Office Associate must maintain a professional and positive environment, preparing patients for treatment and assisting doctors as needed. This includes performing basic assessments such as Visual Acuity (VA) tests and intraocular pressure (IOP) tests, as well as administering medications as directed. The position requires strict compliance with various regulations, including HIPAA and OSHA, to ensure patient confidentiality and safety. Overall, the Front Office Associate is a vital part of the healthcare team, contributing to the overall patient experience and operational efficiency of the clinic.