Medical Receptionist

Convenientmd - Londonderry, NH

Part-time - Entry Level

Londonderry, NH

Hospitals

About the position

At ConvenientMD, we are dedicated to making healthcare more accessible and convenient for everyone. As a Medical Receptionist, you will play a crucial role in this mission by being the first point of contact for patients and visitors at our clinics. Your responsibilities will include greeting patients warmly, managing patient registrations, updating records, and ensuring that all patients are seen promptly, regardless of whether they have appointments. This position is ideal for individuals looking to start their careers in the medical field or customer service, as it offers a unique opportunity to engage with patients and contribute to their healthcare experience. In this role, you will interact with patients both in person and over the phone, addressing their inquiries and providing assistance. You will be responsible for collecting payments, handling insurance inquiries, and ensuring that all financial transactions are conducted according to clinic policies. Collaboration with the healthcare team is essential to maintain a smooth patient flow and efficient clinic operations. You will also manage patient reservations and assist in scheduling specialist referrals as needed. Your organizational skills will be put to the test as you keep the reception area tidy and perform various administrative duties, such as photocopying and filing. Familiarity with our services and the ability to navigate multiple software systems will be key to your success in this position. We are looking for someone who is detail-oriented, compassionate, and capable of thriving in a fast-paced environment. If you are proactive, a strong communicator, and enjoy working as part of a team, we encourage you to apply for this rewarding opportunity.

Responsibilities

• Greet patients and visitors in a welcoming and professional manner.
• Complete patient registration and update patient records accurately.
• Collect payments, insurance co-pays, and prescription charges according to clinic policies.
• Handle insurance and billing inquiries, providing clear information to patients.
• Collaborate with the healthcare team to ensure efficient clinic operations and patient flow.
• Manage patient reservations and registration, optimizing satisfaction and schedules.
• Assist in scheduling specialist referrals for patient follow-up.
• Answer and direct phone calls professionally and timely.
• Maintain an organized and tidy reception area.
• Perform various administrative duties, including photocopying and filing.

Requirements

• High School Diploma or GED required.
• Proficient in Microsoft Office Suite or related software.
• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple high-priority tasks in a fast-paced environment.
• Compassionate and patient-focused, demonstrating understanding and kindness.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Strong analytical and problem-solving skills.

Nice-to-haves

• Medical Receptionist Certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records data management software.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• 401(k) matching
• Pet insurance