Medical Receptionist

Fast Pace Health - Memphis, TN

Full-time - Entry Level

Memphis, TN

Ambulatory Health Care Services

About the position

Fast Pace Health strives to provide a best-in-class patient experience in every interaction. We are seeking a highly-skilled, experienced Medical Receptionist to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment, and quality care in a friendly and encouraging environment. Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient's needs first and improves the health status of our communities. As a Medical Receptionist, you will be responsible for maintaining behavior that is compliant with Federal and State regulations, guidelines, and requirements, including a working knowledge of all health information management issues such as HIPAA. You will greet, register, instruct, discharge, and provide general assistance to patients, ensuring that they feel welcomed and cared for. Your role will involve obtaining and recording demographic, insurance, and financial information, verifying insurance eligibility, and relaying relevant information on payment policies and billing/collection processes. You will also collect co-pays, co-insurance, deductibles, and past due balances, as well as retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request. In addition to these responsibilities, you will answer telephone calls, take messages, and return voicemails, providing clerical support as required. It is essential to maintain friendly, cordial relations with all clients and employees, fostering a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers, and managers. You will perform other duties as assigned by management, contributing to the overall success of the team and the organization.

Responsibilities

• Maintain behavior that is compliant with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.
• Greet, register, instruct, discharge and provide general assistance to patients.
• Obtain and record demographic, insurance and financial information.
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
• Collect co-pays, co-insurance, deductibles and past due balances.
• Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
• Answer telephone, take messages and return voicemails.
• Provide clerical support as required.
• Maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
• Perform other duties as assigned by management.

Requirements

• Medical office experience and a familiarity with basic medical terminology preferred.
• Ability to work independently and with the public in a high-pressure environment.
• Detail oriented with excellent interpersonal communications skills.
• Must have an outgoing and compassionate attitude.
• High School Diploma or Its Equivalent.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance