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UofL Health - Louisville, KY
posted 5 days ago
About the position
University of Louisville Physicians is hiring a Medical Receptionist located at Medical Center Northeast. The position is full-time during the day shift. UofL Health is a fully integrated regional academic health system with a mission to deliver patient-centered care. The Medical Receptionist will be responsible for answering incoming calls, scheduling appointments, updating patient demographics, maintaining a bump list, and performing miscellaneous duties such as assisting with scheduling sleep study patients and filing batches.
Responsibilities
- Welcomes patients and visitors by greeting warmly and answering or referring inquiries.
- Utilizes Epic, registers patients according to standard procedures.
- Ensures availability of treatment information by filing and retrieving patient records.
- Responds to our customer's needs in a way that demonstrates the care, courtesy and respect they deserve.
- Listens attentively to our customers in order to fully understand their needs.
- Delivers messages to customers and team members with courtesy, clarity and care.
- Interacts effectively and in a supportive manner with persons of all backgrounds.
- Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times.
- Provides efficient and professional telephone services.
- Schedules appointments for patients.
- Scans and files administrative and medical information in patient's medical record.
- Makes appointment reminder calls to patients with upcoming appointments.
- Maintains forms and office supplies required for call center activities.
- Participates in staff and educational meetings.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort to assure excellent patient care and service.
- Performs other duties as assigned.
Requirements
- High School Diploma or GED.
- 1 year medical office experience preferred.
- 1 year collection of co-pay and remaining balances experience preferred.
Nice-to-haves
- Dependable, professional, and a team player.
- Energetic and motivated candidates.
