Medical Receptionist

Holy Name Medical Center - Teaneck, NJ

Full-time - Entry Level

Teaneck, NJ

Hospitals

About the position

The Medical Receptionist at Holy Name Medical Center plays a crucial role in providing exceptional customer service and administrative support within both front and back office settings. This position is integral to ensuring smooth operations in the practice, facilitating patient interactions, and maintaining accurate medical records, all while embodying the hospital's commitment to compassionate care and excellence in healthcare delivery.

Responsibilities

• Answer phone calls and schedule patient appointments according to the physician's schedule.
• Communicate messages accurately to the physician when they are not in the office.
• Greet patients in a friendly and professional manner.
• Obtain completed registration forms for new patients and update demographic profiles at each visit.
• Collect payments for services rendered and past due balances at the time of appointment.
• Process requests for patient medical records and information during office sessions.
• Reschedule patient appointments as needed due to physician unavailability or delays.
• Activate and deactivate phone service at the beginning and end of clinic sessions.
• Review the physician on-call schedule with the phone service at the end of clinical hours.
• Deliver messages to staff throughout the day.
• Review and update patient insurance information.
• Follow established protocols for necessary authorizations for managed care patients.
• Obtain pre-authorization for various procedures as needed.
• Distribute correspondence and patient information from medical records according to established policies.
• Photocopy and process forms as required.
• Open, date stamp, and distribute mail.
• Pull medical records for diagnostic test results and attach mail for physician review.
• Perform follow-up required by the physician when charts are returned.
• Substitute for other office personnel as trained when requested.
• Adhere to the Compliance Plan and perform any other assigned duties by the physician or manager.

Requirements

• High School Diploma or equivalent experience.
• 1+ years of experience in a medical office setting.
• Strong knowledge of medical terminology.
• High proficiency in customer service skills.