Medical Receptionist

$34,320 - $35,360/Yr

Unclassified - San Bernardino, CA

Full-time - Entry Level

San Bernardino, CA

About the position

As a Medical Receptionist at RadNet Inland Empire, you will play a crucial role in ensuring a positive experience for patients visiting our facility. Your primary responsibilities will include greeting and registering patients in a friendly and service-oriented manner, obtaining and verifying insurance and patient information, and ensuring that all necessary documentation is completed accurately. You will also be responsible for collecting co-pays and fees, answering and transferring incoming phone calls, and scheduling appointments for new and existing patients. This position requires a strong commitment to customer service and the ability to communicate effectively with patients, guests, and colleagues. In this role, you will be part of a dedicated team that is focused on delivering quality care and improving the healthcare experience for all stakeholders involved. You will coordinate with back-office staff to ensure timely and effective patient care, and you will provide patients with the necessary orientation regarding preparatory and safety protocols. The ideal candidate will thrive in a fast-paced environment, possess strong multitasking abilities, and have a structured approach to prioritizing work. Your passion for customer service and professionalism will be key to your success in this position.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients.

Requirements

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Nice-to-haves

• Experience in a medical or radiology office setting.

Benefits

• Opportunities for advancement.