Medical Receptionist

Convenientmd - Stratham, NH

Part-time - Entry Level

Stratham, NH

Hospitals

About the position

At ConvenientMD, we are dedicated to making healthcare more accessible and convenient for everyone. As a Medical Receptionist, you will play a crucial role in our mission by being the first point of contact for patients and visitors at our clinics. Your responsibilities will include greeting patients warmly, managing patient registrations, updating records, collecting payments, and ensuring that all patients are seen promptly, regardless of whether they have pre-existing reservations. This position is ideal for individuals looking to start their careers in the medical field or customer service, as it offers a unique opportunity to engage with patients and contribute to their healthcare experience. In this role, you will interact with patients in a professional and welcoming manner, addressing their inquiries both in person and over the phone. You will be responsible for efficiently registering patients, ensuring that all necessary forms are completed accurately. Handling insurance and billing inquiries will also be part of your duties, where you will provide clear information to patients and assist those who may be ill or distressed. Additionally, you will collect payments, including insurance co-pays and prescription charges, while adhering to clinic financial policies. Collaboration with the healthcare team is essential to ensure smooth patient flow and efficient clinic operations. You will manage patient reservations, assist in scheduling specialist referrals, and maintain a tidy reception area to create a welcoming environment. Familiarity with the services offered at ConvenientMD and the ability to navigate various software systems for scheduling and electronic medical records will be key to your success in this role. We are looking for someone who is detail-oriented, compassionate, and capable of multitasking in a fast-paced environment, all while maintaining a focus on patient care and satisfaction.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Register patients efficiently, ensuring all required forms are completed accurately.
• Handle insurance and billing inquiries, providing clear information to patients.
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
• Manage patient reservations and registration, optimizing patient satisfaction and provider schedules.
• Assist in scheduling specialist referrals as needed for patient follow-up.
• Answer and direct phone calls in a professional and timely manner.
• Keep the reception area organized and tidy, creating a welcoming environment for patients.
• Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.

Requirements

• High School Diploma required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Ability to juggle and prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate and patient-focused, demonstrating understanding for others.
• Proficient with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients and team members.
• Strong analytical and problem-solving skills.
• Trustworthy and able to maintain confidentiality in accordance with HIPAA regulations.

Nice-to-haves

• Medical Receptionist Certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records data management software.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Pet insurance
• Vision insurance