Medical Receptionist

$37,440 - $47,840/Yr

Rendr - Flushing, NY

Full-time

Flushing, NY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Medical Receptionist at Rendr plays a crucial role in providing a welcoming and efficient experience for patients visiting the practice. This position is responsible for managing patient interactions, scheduling appointments, processing insurance information, and ensuring a smooth flow of operations within the medical office. The role emphasizes exceptional customer service and the importance of creating a positive first impression for patients.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow-up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escalate questions to the Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Requirements

• High school diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with the ability to manage competing priorities.
• EMR system familiarity preferred.

Benefits

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus