Medical Receptionist

North Florida Pediatrics - Lake City, FL

Full-time

Lake City, FL

Ambulatory Health Care Services

About the position

The Medical Receptionist at North Florida Pediatrics plays a crucial role in ensuring a positive patient experience by being the first point of contact for patients and their families. This position involves a variety of administrative tasks, including greeting patients, managing appointments, and handling patient payments, all while maintaining compliance with HIPAA regulations and ensuring patient confidentiality.

Responsibilities

• Greets patients on arrival to the clinic and performs the check-in process.
• Confirms and updates patient demographics in the EHR System.
• Inputs new patient information ensuring accuracy of records.
• Verifies patient insurance using insurance lookup tools and occasionally calling to verify insurance.
• Prepares and maintains patient charts by collecting appropriate information and entering/filing correctly.
• Ensures patient confidentiality and secures patient health information to the best of their ability.
• Follows all HIPAA, Local, State and Federal laws regarding Patient Health Information (PHI).
• Assists patients with the check-out process directly following their visit.
• Collects patient payments (co-pays, co-insurance, and past due balances).
• Answers incoming phone calls and directs calls to the appropriate parties and/or takes messages using company procedure.
• Schedules and updates patient appointments over the phone and in person.
• Conducts patient outreach to reschedule missed appointments and/or to remind of upcoming appointments.
• Works collaboratively with other employees to promote the best care of the patient and efficient workflow.
• Provides excellent customer service to all patients, family members/care givers, and other employees.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1 year experience in medical administration, medical records, customer service, or other related fields preferred.
• 1 year of experience in an outpatient, ER, or walk-in medical office setting preferred.
• 1 year EMR experience preferred.
• Working knowledge of Office 365 (Word, Excel, Outlook, Teams).
• Knowledge of current HIPAA regulations regarding PHI.
• Basic computer and software knowledge using Windows 10 or greater.

Nice-to-haves

• Experience in a fast-paced clinic environment.
• Excellent communication skills both written and verbal.
• Active time management skills.