Medical Receptionist

Unclassified - Puyallup, WA

Full-time - Entry Level

Puyallup, WA

About the position

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of receptionist duties—greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Answer phones and direct calls appropriately.
• Assist patients and families with inquiries and concerns.
• Schedule patient appointments and manage the calendar.
• Register patients and ensure accurate data entry.
• Perform charge entry and payment posting.
• Balance cash and reconcile daily transactions.
• Operate basic office equipment as needed.

Requirements

• Post high school office procedures preferred.
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting.
• Customer service experience is required.
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience.

Benefits

• Flexible schedule