Medical Receptionist

American Family Care - New Bedford, MA

Full-time - Entry Level

New Bedford, MA

101-250 employees

Ambulatory Health Care Services

About the position

The Medical Receptionist serves as the first point of contact for patients at the medical front office, responsible for greeting and registering patients, collecting payments, discharging patients, and maintaining accurate records. This role is crucial in ensuring a positive patient experience and efficient office operations.

Responsibilities

• Greet patients with great customer service
• Answer phone calls and patient questions in a friendly and helpful tone
• Provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, and verify insurance accurately and timely
• Follow company procedures related to workers' compensation and occupational medicine patients
• Determine, collect, and process patient payments and address collection and billing issues
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
• Assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports

Requirements

• High School Diploma or GED required
• Previous medical office experience preferred

Benefits

• 3- and 4-day work weeks
• Some weekends and holidays required
• Full-time benefits including matching 401(k)
• Flexible Scheduling
• Incentive Plans
• Growth Opportunities