Medical Receptionist

$35,152 - $37,440/Yr

RadNet - Pasadena, CA

Full-time

Pasadena, CA

Ambulatory Health Care Services

About the position

As a Medical Receptionist at our facility, you will play a crucial role in ensuring a smooth and efficient front office operation. Your primary responsibilities will include greeting and registering patients in a friendly and service-oriented manner, which sets the tone for their experience with us. You will be responsible for obtaining or verifying proper insurance and patient information, collecting signatures, and ensuring the accuracy and completion of necessary documentation. This role requires you to collect and log all co-pays and fees, ensuring that all financial transactions are handled with precision and care. In addition to these tasks, you will be the first point of contact for incoming phone calls, where you will answer or transfer calls as needed. Scheduling, rescheduling, or canceling appointments for new or current patients will also be part of your duties, along with confirming appointments and notifying staff of any changes. You will provide patients with appropriate orientation regarding preparatory and safety protocols, and offer directions to facilities when necessary. Coordination with back-office staff is essential to ensure timely and effective care for our patients, making your role integral to the overall patient experience. We are looking for someone who is genuinely passionate about customer service and can exercise sound judgment while remaining professional in all situations. You should be able to demonstrate effective communication and interpersonal skills, showing respect to patients, guests, and colleagues alike. Thriving in a fast-paced environment is key, as is the ability to prioritize work with a structured approach while providing world-class customer service.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients.

Requirements

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.