Medical Receptionist

Convenientmd - Belfast, ME

Part-time - Entry Level

Belfast, ME

Hospitals

About the position

As a Medical Receptionist at ConvenientMD, you will play a crucial role in the patient experience by being the first point of contact for patients and visitors at our clinics. Your primary responsibilities will include greeting patients warmly, completing patient registrations, updating patient records, collecting payments, and ensuring that all patients, whether they have appointments or walk-ins, are seen promptly. This position is ideal for individuals looking to start their career in the medical field or customer service, as it offers a unique opportunity to engage with patients and contribute to their healthcare journey. In this role, you will engage with patients in a welcoming and professional manner, addressing their inquiries and providing assistance both in person and over the phone. You will efficiently register patients, ensuring that all required forms are completed accurately. Handling insurance and billing inquiries will also be part of your responsibilities, where you will provide clear and concise information to patients. Additionally, you will assist patients who may be ill or distressed, ensuring they receive the necessary support and resources. You will be responsible for collecting payments, including insurance co-pays and prescription charges, in accordance with clinic financial policies. This includes proactively requesting a card on file, following up on patient balances, and ensuring timely payments. Collaboration with the healthcare team is essential to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment. You will manage patient reservations, assist in scheduling specialist referrals, and navigate multiple software systems to follow established protocols. Your role will also involve front desk management, where you will answer and direct phone calls professionally, maintain an organized reception area, and perform various administrative duties such as photocopying and filing. Familiarity with the services provided at ConvenientMD and the associated costs will be necessary, as you will need to navigate various software systems for scheduling and electronic medical records. This position requires flexibility in working hours, including nights, weekends, and holidays, and may involve travel to other ConvenientMD locations for training and shifts.

Responsibilities

• Greet patients and visitors in a welcoming and professional manner.
• Complete patient registration and ensure all required forms are filled out accurately.
• Handle insurance and billing inquiries, providing clear information to patients.
• Collect payments, insurance co-pays, and prescription charges according to clinic policies.
• Collaborate with the healthcare team to ensure efficient clinic operations and patient flow.
• Manage patient reservations and registration, optimizing satisfaction and schedules.
• Assist in scheduling specialist referrals for patient follow-up.
• Answer and direct phone calls in a professional manner.
• Maintain an organized and tidy reception area.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.

Requirements

• High School Diploma required.
• Proactive and confident communicator, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Compassionate and patient-focused, demonstrating understanding and kindness.
• Proficient with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients and team members.
• Strong analytical and problem-solving skills, with the ability to interpret applicable laws and regulations.
• Trustworthy, with the ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice-to-haves

• Medical Receptionist Certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records data management software.
• Experience working with insurance billing and coding information.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage.
• Company paid short-term disability and optional pet insurance.
• 401k match after one year of service.
• Access to Primary Care services depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts on services and products.