Unclassified - Rochester, NY
posted 4 months ago
At Borg and Ide Radiology, we are committed to providing the very best in patient care through advanced technology and artificial intelligence. As a Medical Receptionist, also known as a Patient Service Representative, you will play a crucial role in our team-focused environment, which emphasizes dynamic cross-training and opportunities for advancement. Our success is driven by our dedicated professionals who strive to deliver quality, value, and access to healthcare in the 21st century. You will be responsible for aligning all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes. In this full-time position, you will work Monday through Friday during the day, primarily at our location on 995 Senator Keating Blvd. Your responsibilities will include greeting and registering patients in a friendly and service-oriented manner, obtaining or verifying proper insurance and patient information, and ensuring the accuracy and completion of necessary documentation. You will also be tasked with collecting and logging co-pays and fees, answering and transferring incoming phone calls, scheduling and confirming appointments, and providing patients with appropriate orientation regarding preparatory and safety protocols. Additionally, you will coordinate with back-office staff to ensure timely and effective patient care. To succeed in this role, you must be genuinely passionate about customer service, exercise sound judgment, and maintain professionalism in all situations. You should possess strong multitasking and communication skills, be able to thrive in a fast-paced environment, and have a structured approach to prioritizing work. A high school diploma or GED is required, along with intermediate to advanced computer skills and knowledge of medical terminology. Recent experience in a medical or radiology office is preferred, as is a commitment to providing exceptional customer service.