Medical Receptionist

Convenientmd - Newburyport, MA

Part-time - Entry Level

Newburyport, MA

Hospitals

About the position

At ConvenientMD, we are dedicated to making healthcare more accessible and convenient for everyone. As a Medical Receptionist, you will play a crucial role in this mission by being the first point of contact for patients and visitors at our clinics. Your responsibilities will include greeting patients warmly, managing patient registrations, updating records, collecting payments, and ensuring that all patients are seen promptly, regardless of whether they have pre-existing reservations. This position is ideal for individuals looking to start their careers in the medical field or customer service, as it offers a unique opportunity to work closely with healthcare professionals and make a positive impact on patients' lives. In this role, you will engage with patients in a friendly and professional manner, addressing their inquiries and providing assistance both in person and over the phone. You will be responsible for efficiently registering patients, ensuring that all required forms are completed accurately. Additionally, you will handle insurance and billing inquiries, providing clear information to patients and assisting those who may be ill or distressed. Your ability to collect payments, manage patient reservations, and collaborate with the healthcare team will contribute to a seamless patient experience and efficient clinic operations. As a Medical Receptionist, you will also manage the front desk, answer phone calls, and maintain an organized reception area. You will become familiar with the services offered at ConvenientMD and navigate various software systems for scheduling and electronic medical records. This position requires flexibility, as you will need to work 12-hour shifts, including weekends and holidays, and may be required to travel to other locations for training or support. If you are detail-oriented, compassionate, and enjoy working in a fast-paced environment, we encourage you to apply and join our team in transforming healthcare delivery.

Responsibilities

• Greet patients and visitors in a welcoming and professional manner.
• Register patients efficiently, ensuring completion of all required forms with accurate information.
• Handle insurance and billing inquiries, providing clear and concise information to patients.
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
• Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
• Assist in scheduling specialist referrals as needed for patient follow-up.
• Answer and direct phone calls in a professional and timely manner.
• Keep the reception area organized and tidy, creating a welcoming environment for patients.
• Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.

Requirements

• High School Diploma required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Ability to juggle and prioritize multiple high-priority tasks in a fast-paced work environment.
• Compassionate, authentic, and patient-focused.
• Proficient with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and stakeholders.

Nice-to-haves

• Medical Receptionist Certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records data management software and other related programs.
• Experience working with insurance billing and coding information.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Pet insurance
• Vision insurance