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UofL Health - Louisville, KY
posted 5 days ago
About the position
University of Louisville Physicians is hiring a Medical Receptionist for a full-time position during the day. The role involves answering incoming calls, scheduling appointments, updating patient demographics, maintaining a bump list, and scheduling for each division. The Medical Receptionist will also page MDs with hospital consults, obtain medical records when possible, and perform miscellaneous duties such as assisting with scheduling sleep study patients, filing batches, and distributing correspondence with co-workers.
Responsibilities
- Welcomes patients and visitors by greeting warmly and answering or referring inquiries.
- Utilizes Epic, registers patients according to standard procedures.
- Ensures availability of treatment information by filing and retrieving patient records.
- Responds to our customer's needs in a way that demonstrates the care, courtesy and respect they deserve.
- Provides our customers with prompt service.
- Listens attentively to our customers in order to fully understand their needs.
- Delivers messages to customers and team members with courtesy, clarity and care.
- Communicates pertinent clinical/work status information to employer and other team members as assigned.
- Interacts effectively and in a supportive manner with persons of all backgrounds.
- Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times.
- Provides efficient and professional telephone services.
- Schedules appointments for patients.
- Scans and files administrative and medical information in patient's medical record.
- Makes appointment reminder calls to patients with upcoming appointments.
- Maintains forms and office supplies required for call center activities.
- Participates in staff and educational meetings.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort to assure excellent patient care and service.
- Performs other duties as assigned.
Requirements
- High School Diploma or GED.
- 1 year medical office experience preferred.
- 1 year collection of co-pay and remaining balances experience preferred.
Nice-to-haves
- Dependable, professional, and a team player.
- Energetic and motivated candidates.
