Medical Receptionist

$18 - $21/Yr

Vanguard Medical Group - Jersey City, NJ

Full-time - Entry Level

Jersey City, NJ

Ambulatory Health Care Services

About the position

Vanguard Medical Group is an independent primary care group practice with 11 offices in Northern and Central New Jersey. We are committed to providing evidence-based healthcare that achieves the quality outcomes that improve the health and safety of our patients and the populations we manage. We also strive to take care of our people, and that's not just patients. We want to ensure that our clinical and administrative staff have a good work-life balance, are engaged at VMG, and experience joy at work. This is a full-time position requiring 40 hours a week. This is a position with a compensation rate of 18.00 - 21.00 per hour, depending on years of experience. This individual must be able to work one evening per week and rotational Saturday shifts.

Responsibilities

• Welcomes and greets all patients and visitors, whether in person or over the phone and acts as a liaison between patient and provider.
• Maintains a polite, consistent phone manner using pleasant telephone etiquette.
• Registers new patients and updates existing patient demographics by collecting patient information including personal and financial information during the check in process.
• Guides patients through the electronic check in process, if needed.
• Facilitates patient flow by notifying the Medical Assistants of patient arrival, being aware of delays, and clearly communicating status with patients and clinical staff.
• Medical billing duties including collecting and posting payments, managing deposits as needed, reviewing patient accounts, collecting patient balances, and maintaining cash receipts and daily reconciliation processes to ensure proper handling of payments received.
• Assist with billing physician services, reviewing EOBs, and explain patient financial responsibilities.
• Enter, maintain, report all medical history, medical coding, and claims filing using Athena Health system.
• Promptly investigate all outpatient denials pertaining to diagnosis and procedure coding.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality by ensuring protected health information is secured, not visible to other patients and logging off the computer before leaving it unattended.
• Obtains pre-certification for any required procedures or medications.
• Maintains clear and timely written and verbal communications between patient and provider via phone or Taskman.
• Relays information clearly to patient on preparation for appointments, lab tests, procedures, and referrals.
• Keeps the reception area clean, organized, and ready at the start of each working day.
• Performs all other clerical duties as assigned by Vanguard Medical Group.