Medical Receptionist

$33,280 - $37,440/Yr

Anchor Psychology - Hampstead, NC

Full-time - Entry Level

Hampstead, NC

Professional, Scientific, and Technical Services

About the position

The Medical Receptionist at Anchor Psychology serves as a vital link between therapists and patients, ensuring high-quality customer service and clinical care. This role involves managing patient interactions, scheduling, and maintaining accurate records to support the mental health treatment process.

Responsibilities

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Correctly entering new client information and insurance information
• Insurance verification and communicating to clients their benefits
• Demonstrating communication skills to converse clearly over the telephone and in person
• Exhibiting organization and time management to manage a variety of tasks effectively
• Paying attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
• Utilizing technological skills, such as using word processing and spreadsheet programs to track data
• Interacting positively with patients who may be upset or stressed

Requirements

• 2 years of medical office experience
• High school diploma
• Associate degree (Required)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Flexible schedule
• Flextime
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Vision insurance