RadNet - Beverly Hills, CA
posted 5 months ago
As a Medical Receptionist at our Beverly Hills location, you will play a crucial role in ensuring a seamless patient experience in our front office. Our organization is dedicated to leading radiology forward through advanced technology and a commitment to exceptional patient care. With decades of expertise, we pride ourselves on our dynamic team environment that fosters cross-training and advancement opportunities. You will be part of a dedicated team of professionals who are committed to delivering quality, value, and access to healthcare in the 21st century. Your role will involve aligning all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes. In this position, you will be responsible for greeting and registering patients in a friendly and service-oriented manner. You will obtain or verify proper insurance and patient information, collect necessary signatures, and ensure the accuracy and completion of all documentation. Additionally, you will be tasked with collecting and logging all co-pays and fees, answering and transferring incoming phone calls, and scheduling, rescheduling, or canceling appointments as needed. You will also provide patients with appropriate orientation regarding preparatory and safety protocols and direct them to facilities when necessary. Coordination with back-office staff will be essential to ensure timely and effective patient care. We are looking for individuals who are genuinely passionate about customer service and can exercise sound judgment while remaining professional in all situations. You should possess effective communication and interpersonal skills, demonstrating respect for patients, guests, and colleagues alike. Thriving in a fast-paced environment, you will need to prioritize your work with a structured approach while providing world-class customer service.