Medical Receptionist

$35,360 - $43,680/Yr

Fukuji & Lum Physical Therapy Associates - Kaneohe, HI

Full-time - Entry Level

Kaneohe, HI

Ambulatory Health Care Services

About the position

The Medical Receptionist at Fukuji & Lum Physical Therapy serves as the first point of contact for patients and providers, embodying the company's core values of nurturing relationships and providing exceptional customer service. This role is essential in managing patient schedules, handling insurance verifications, and ensuring a positive experience for all visitors to the clinic. The Medical Receptionist will work closely with the Front Office Director to maintain open communication and support the overall operations of the front office.

Responsibilities

• Greet patients and visitors with a professional and positive attitude.
• Schedule patients for various types of visits according to established rules.
• Manage patient records and charts with attention to detail.
• Verify patient insurance benefits prior to their first visit.
• Collect payments from patients at check-in, including co-payments and outstanding balances.
• Answer phone calls and respond to voicemails, emails, and text messages promptly.
• Attend weekly meetings with the Front Office Director to discuss departmental issues and updates.
• Provide transparent feedback to the Front Office Director regarding departmental operations.

Requirements

• Excellent interpersonal and communication skills with a compassionate demeanor.
• Strong organizational abilities and multitasking skills.
• Proficiency in using electronic medical record systems and basic computer applications.
• Commitment to maintaining patient confidentiality and professional standards.
• Ability to work in a fast-paced environment while maintaining a positive attitude.

Nice-to-haves

• Experience in a healthcare setting or medical office.
• Familiarity with insurance verification processes.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance