Medical Receptionist

Convenientmd - Sutton, MA

Part-time - Entry Level

Sutton, MA

Hospitals

About the position

The Medical Receptionist at ConvenientMD plays a crucial role as the first point of contact for patients and visitors at the clinic. This part-time position involves greeting patients, managing patient registrations, updating records, collecting payments, and ensuring a smooth patient flow in collaboration with the clinical team. The role is ideal for individuals looking to start their career in the medical field or customer service, emphasizing organizational skills and the ability to multitask effectively.

Responsibilities

• Greet patients and visitors in a welcoming and professional manner.
• Register patients efficiently, ensuring completion of all required forms with accurate information.
• Handle insurance and billing inquiries, providing clear and concise information to patients.
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
• Manage patient reservations and registration, optimizing patient satisfaction and provider schedules.
• Answer and direct phone calls in a professional and timely manner.
• Keep the reception area organized and tidy, creating a welcoming environment for patients.
• Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.

Requirements

• High School Diploma required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Ability to juggle and prioritize multiple high-priority tasks in a fast-paced work environment.
• Compassionate, authentic, and patient-focused.
• Proficient with Microsoft Office Suite or related software.
• Strong analytical and problem-solving skills.
• Trustworthy with the ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Nice-to-haves

• Medical Receptionist Certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records data management software and other related programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Pet insurance
• Vision insurance