Medical Receptionist

UofL Health - Louisville, KY

Full-time - Entry Level

Louisville, KY

10,001+ employees

About the position

University of Louisville Physicians is hiring a Medical Receptionist at the UofL Outpatient Center located at 401 E. Chestnut St., Louisville, Kentucky 40202. This position offers full-time shifts during the day. UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, and more than 700 providers. The organization is committed to delivering patient-centered care to each and every patient every day.

Responsibilities

• Welcomes patients and visitors by greeting warmly and answering or referring inquiries.
• Utilizes Epic, registers patients according to standard procedures.
• Ensures availability of treatment information by filing and retrieving patient records.
• Responds to our customer's needs in a way that demonstrates the care, courtesy and respect they deserve.
• Listens attentively to our customers in order to fully understand their needs.
• Delivers messages to customers and team members with courtesy, clarity and care.
• Interacts effectively and in a supportive manner with persons of all backgrounds.
• Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times.
• Provides efficient and professional telephone services.
• Schedules appointments for patients.
• Scans and files administrative and medical information in patient's medical record.
• Makes appointment reminder calls to patients with upcoming appointments.
• Maintains forms and office supplies required for call center activities.
• Participates in staff and educational meetings.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort to assure excellent patient care and service.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• 1 year medical office experience preferred.
• 1 year collection of co-pay and remaining balances experience preferred.

Nice-to-haves

• Dependable, professional, and a team player.
• Energetic and motivated candidates.