Medical Receptionist

Fast Pace Health - Spindale, NC

Full-time - Entry Level

Spindale, NC

Ambulatory Health Care Services

About the position

Fast Pace Health is seeking a highly-skilled, experienced Medical Receptionist to join our growing team. The ideal candidate will be deeply committed to nurturing our mission of teamwork, communication, empowerment, and quality care in a friendly and encouraging environment. As a Medical Receptionist, you will play a crucial role in providing a best-in-class patient experience in every interaction. You will be responsible for greeting, registering, instructing, discharging, and providing general assistance to patients, ensuring that they feel welcomed and cared for from the moment they arrive. In this role, you will maintain compliance with Federal and State regulations, guidelines, and requirements, including a working knowledge of health information management issues such as HIPAA. You will obtain and record demographic, insurance, and financial information, verify insurance eligibility, and relay relevant information on payment policies and billing/collection processes. Additionally, you will collect co-pays, co-insurance, deductibles, and past due balances, and retrieve and fax/mail medical records to primary care providers and insurance carriers as per patient requests. The Medical Receptionist will also be responsible for answering telephone calls, taking messages, and returning voicemails, as well as providing clerical support as required. It is essential to maintain friendly, cordial relations with all clients and employees, fostering a positive work atmosphere through effective communication and teamwork. You will perform other duties as assigned by management, contributing to the overall success of the team and the organization.

Responsibilities

• Maintain behavior that is compliant with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.
• Greet, register, instruct, discharge and provide general assistance to patients.
• Obtain and record demographic, insurance and financial information.
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
• Collect co-pays, co-insurance, deductibles and past due balances.
• Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
• Answer telephone, take messages and return voicemails.
• Provide clerical support as required.
• Maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
• Perform other duties as assigned by management.

Requirements

• Medical office experience and familiarity with basic medical terminology preferred.
• Ability to work independently and with the public in a high-pressure environment.
• Detail oriented with excellent interpersonal communications skills.
• Must have an outgoing and compassionate attitude.
• High School Diploma or Its Equivalent.

Benefits

• Competitive compensation
• Holiday pay
• Paid Time Off (PTO)
• Medical insurance
• Dental insurance
• Vision insurance
• Work-Life balance
• Opportunities to participate in community events and outreach programs.