Medical Receptionist

United Community & Family Services - Norwich, CT

Full-time

Norwich, CT

Social Assistance

About the position

UCFS is looking for candidates who are passionate about making a difference in the lives of others! UCFS is currently seeking a full-time (40 hours) Medical Receptionist for our Norwich Health Center to provide courteous and professional customer service to all UCFS clients, patients, and visitors, as well as internal customer support for clinical staff. The schedule will be Monday through Friday; four days from 8am-5pm and one day from 10am-7pm, with an occasional, rotating Saturday from 9am-1pm. As a Medical Receptionist, you will be responsible for greeting clients and visitors in a welcoming and friendly manner, answering phone calls, and responding to inquiries in a timely and professional manner. You will also schedule and confirm appointments for patients, maintain electronic medical records and patient files, verify insurance information, and collect patient co-pays. Additionally, you will perform basic clerical duties such as filing, faxing, scanning, and emailing. At UCFS, a Federally Qualified Health Center, we specialize in integrated care, which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management, and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Responsibilities

• Greet clients and visitors in a welcoming and friendly manner
• Answer phone calls and respond to inquiries in a timely and professional manner
• Schedule and confirm appointments for patients
• Maintain electronic medical records and patient files
• Verify insurance information and collect patient co-pays
• Perform basic clerical duties such as filing, faxing, scanning, and emailing

Requirements

• High school diploma or equivalent
• At least 1 year of experience with prior experience working in a medical office or healthcare setting strongly preferred
• Strong computer skills and knowledge of electronic medical records
• Ability to handle confidential information with discretion
• Excellent customer service and interpersonal skills
• Ability to multi-task and work well under pressure in a fast-paced environment
• Proven critical, analytical thinking skills in order to identify issues requiring escalated assistance

Benefits

• Flexible schedules
• Competitive salaries
• Generous paid time off including 3 weeks vacation, 5 floating holidays and 10 sick days each year
• Medical, dental and vision insurance
• 401(k) plan with 6% employer contribution
• Paid life and disability insurance