Medical Records and Testing Clerk

South Bay Vascular Surgery • Torrance, CA

389d • $41,600 - $45,760

About The Position

The Medical Records and Testing Clerk at South Bay Vascular Surgeons is responsible for managing patient records, scheduling appointments, and ensuring compliance with HIPAA standards. This role is crucial for maintaining the integrity of patient information and facilitating communication between patients and healthcare providers. The clerk plays a key role in representing the practice professionally within the community and ensuring high-quality patient care.

Requirements

• Three years of experience in clinical documentation.
• Excellent customer service skills via Phone, Email, and In-Person.
• Strong written and verbal communication and organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks with interruptions.
• Ability to work with diverse populations (patients, staff, physicians).
• Demonstrated ability to maintain composure in difficult situations and respond professionally.
• Strong bilingual English/Spanish conversational skills including medical terminology.

Nice To Haves

• Knowledge of documentation concepts, guidelines, and clinical terminology.
• Knowledge of anatomy and physiology, pathophysiology, and pharmacology to interpret and analyze patient health records.
• Ability to collect and analyze data and present results in various formats.
• Knowledge of training methods and teaching skills.

Responsibilities

• Preparing patient charts and gathering information and documents from patients.
• Ensuring that the medical records are organized, accurate, and complete.
• Filing the paperwork and reports of patients quickly and accurately.
• Safeguarding patient records and ensuring compliance with HIPAA standards.
• Transferring data into the EMR.
• Keeping healthcare providers informed by communicating the availability of requested records.
• Handling patient and department complaints for resolution.
• Maintaining regular attendance and punctuality to provide quality service to patients.
• Processing and scheduling tests ordered by the providers.
• Working with medical facilities and outside providers to schedule tests and consultations.
• Direct patient communication for coordination of tests or consults.
• Obtaining reports from different hospitals and doctor's offices.
• Reviewing health record documentation.
• Obtaining records as tasked in EMR system to expedite patient processing.
• Scanning reports in patient charts promptly and accurately.
• Updating doctor's schedules and scheduling appointments if needed.
• Calling patients if testing is not done.
• Sending tasks to providers if the patient is unable to do the test ordered.
• Logging into various external portals to obtain required information.
• Coordinating and scheduling testing and appointments as designated by physicians.
• Booking appointments based on physician volume maintaining appropriate standard turn-around times.
• Sending for insurance authorization.
• Entering appointment information into the EMR system.
• Interacting with patients, physicians, and other staff providing accurate, timely, and responsive information.
• Ensuring efficient telephone communication.
• Documenting work processes as required.
• Following all written protocols and procedures of the office.
• Calling patients and advising them of their appointment date/time.
• Rescheduling testing appointments.
• Creating a testing order in EHR and mailing the order to the patient.
• Scheduling a follow-up visit with the MD if indicated.
• Using a variety of computer applications in day-to-day activities.

Benefits

• 401(k)
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed