Medical Records Clerk

$33,280 - $33,280/Yr

U.S. Professional Services - Hendersonville, TN

Part-time - Entry Level

Hybrid - Hendersonville, TN

Administrative and Support Services

About the position

The Medical Records Clerk position is a part-time, contract role focused on providing exceptional support to patients in a healthcare setting. The successful candidate will assist with IT support, medical device assistance, and patient enrollment into remote patient monitoring and chronic care management programs. This role requires direct engagement with patients, healthcare providers, and physicians, both in person and over the phone, while ensuring compliance with HIPAA regulations.

Responsibilities

• Meet with patients in the clinical setting to provide support
• Assist patients in overcoming barriers during onboarding
• Troubleshoot IT and medical device issues over the phone & in person
• Navigate Electronic Medical Records (EMR) efficiently
• Engage with patients daily in person and via phone/text message
• Utilize our software for patient onboarding and documentation
• Review patient demographics in Google Sheets/Google Docs
• Receive inbound and make outbound phone calls
• Maintain HIPAA compliance
• Multitask between multiple software systems and EMRs
• Educate patients about chronic conditions and available resources
• Interpret healthcare data and ICD-10 codes
• Identify, acknowledge, and advocate for patient needs
• Organize, plan, and prioritize work to meet deadlines
• Participate in quarterly quality assurance and performance reviews
• Conduct some remote work, daily local travel within Tampa, FL

Requirements

• A healthcare background is highly preferred
• Information Technology (IT) background is a plus
• A sales or Network Marketing background is highly preferred
• Customer service background required
• Medical knowledge required
• Comfortable speaking directly with doctors and medical providers
• Excellent communication skills (written and oral)
• Ability to work locally in Tampa, FL, and remotely as needed
• Must thrive in a fast-paced environment
• Confident, organized, and possesses strong time management skills
• Critical thinking, problem-solving, and adaptability
• Reliable Transportation

Nice-to-haves

• Timely, well-organized, and adaptable to change
• Honest, reliable, and a self-starter
• Excellent people skills and communication skills
• Critical thinking and problem-solving abilities
• Coachable and teachable
• Navigate Android and iOS cellular devices easily

Benefits

• Flexible schedule