Otsuka America - San Francisco, CA
posted 2 months ago
As an integral member of the ecosystem team for Otsuka's new ecosystem-based customer engagement model, the Medical Science Liaison (MSL) contributes to the development of the ecosystem strategic plan and identifies key stakeholders that are vital to the ecosystem. The MSL is a credible partner responsible for providing clinical, scientific, and health economic information related to disease states and the appropriate utilization of approved Otsuka products within an ecosystem. This field-based position will engage with Key Influencers (KIs), Local Practice Leaders (LPLs), healthcare providers, and patients' groups within their ecosystem, to further patient outcomes aligned with the overarching objectives of Otsuka. In collaboration with their ecosystem partners, CSLs contribute to the customization of the region business strategy to meet local ecosystem needs and are responsible for the medical and educational requirements of their customers. Also, CSLs may cover multiple products within a therapeutic area, as well as engaging in broad clinical and scientific discussions that impact patient care, resulting in rich customer insights shared within the ecosystem. As part of the ecosystem team, the MSL contributes a clinical and scientific perspective to the local execution plan that addresses ecosystem and customer challenges, issues, and opportunities, to bring about improved patient care and outcomes. This extends to include coordination around execution of field activities. The MSL builds, cultivates, and leverages external relationships with key scientific and medical customers and organizations within their ecosystem to ensure a strong understanding of evolving healthcare trends, disease state, Otsuka products, systems, and services across the ecosystem landscape, including KIs, LPLs, Key Decision Makers (KDMs), and Patient Advocacy. The MSL maintains a comprehensive understanding of the ecosystem to ensure alignment with Otsuka's patient-centric strategy and priorities, including provision and delivery of optimal patient care. They serve as a credible source of evidence-based information that demonstrates the value of Otsuka and its products from the clinical, economic, and humanistic standpoint and work in partnership with providers, payers, and other key stakeholders to apply practical real-world solutions to improve patient outcomes. The MSL builds and cultivates important internal working relationships across the matrix team to ensure an enterprise approach when working with customers. They are accountable to regional Field Medical Affairs leadership to shape and execute on local medical strategies within planned timelines. Additionally, the MSL actively contributes to planning, content development, and dissemination of disease state information to customers in the field on a regular basis using the remote customer engagement platform. They are responsible for delivering the training and evaluation of promotional and disease state speakers and serve as part of Otsuka's internal speaker bureau in support of product educational needs across the ecosystem. The MSL collects and submits medical insights that drive decision making and prioritization of evidence generation efforts and healthcare solutions, including sharing at the local ecosystem level. They assist with Otsuka's clinical trials program, including registrational, post-marketing, and Investigator-Sponsored Trials (ISTs), health economic outcomes research, and other specific medical collaborations; providing clinical expertise and feedback regarding operational management of clinical trials to ensure optimal site selection and performance. Finally, the MSL supports other areas of the organization including Safety & Pharmacovigilance for investigation of safety-related issues, Sales Training medical education on an ongoing basis including new hire and POAs, and the Field Medical Center of Excellence for mentoring and sharing of best practices.