Medical Screener - Reception Technician (Customer Service)

CSL - Sterling Heights, MI

Part-time

Sterling Heights, MI

Ambulatory Health Care Services

About the position

The Medical Screener - Reception Technician is responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for the plasma pheresis process. This role involves performing health screenings, educating donors about the donation process, and ensuring a safe and efficient environment for both donors and staff.

Responsibilities

• Greet donors and assist in completing the screening process according to Standard Operating Procedures (SOPs).
• Assess self-administered health history and answer basic medical questions related to the donation process.
• Refer donors to medical staff when necessary and perform health screening procedures such as blood pressure, pulse, weight, and temperature checks.
• Perform finger stick to obtain samples for hematocrit and total protein levels.
• Educate new donors on the use of therapeutic products made from donated plasma, including the screening process and center policies.
• Register applicants and transfer donors based on training and operational needs.
• Answer telephone inquiries and transfer calls to appropriate staff members.
• Maintain alertness to any donor reactions during or after the pheresis process and notify appropriate staff.
• Record donor data accurately in the electronic donor information management system as per SOPs.
• Understand policies and procedures associated with hyper immune programs at the center, if applicable.
• Maintain a clean and efficient work environment, ensuring sufficient operating supplies are available.
• Promote safety in all actions and maintain confidentiality of all personnel and donor information.
• May be cross-trained in other areas to meet business needs.

Requirements

• High school diploma or equivalent required.
• Minimum of three months experience in a clerical or customer service related position, preferably in a medical or health provider environment.
• Ability to perform basic math calculations.
• Ability to understand, remember, and apply oral and/or written instructions.

Nice-to-haves

• Bilingual skills may be required to meet business needs.

Benefits

• 401(k)
• Paid sick time