Medical Secretary/Medical Office Assistant

$33,280 - $53,830/Yr

State University of New York - Syracuse, NY

Part-time,Full-time - Entry Level

Syracuse, NY

Educational Services

About the position

The Medical Secretary/Medical Office Assistant plays a crucial role in managing the administrative tasks within a medical office, particularly in the neurosurgery department. This position involves coordinating schedules, processing referrals, and providing exemplary customer service to patients and referring providers. The role requires multitasking and effective communication with diverse populations, ensuring a compassionate and efficient experience for all patients.

Responsibilities

• Answer incoming calls from patients and referring providers.
• Process referrals and coordinate multiple schedules for surgeons, including clinic appointments and surgeries.
• Provide exemplary customer service with a focus on compassion and efficiency.
• Engage with diverse populations from varying socio-economic backgrounds.
• Fulfill clerical responsibilities such as checking schedules, sending/receiving medical records, and obtaining lab/x-ray reports.
• Complete forms and requisitions as needed, schedule appointments, and verify insurance coverage.
• Manage and update patient charts to ensure completeness and proper filing.
• Obtain insurance authorizations and pre-certifications as necessary.
• Respect and promote patient rights and respond appropriately to emergency codes.
• Facilitate communication between patients and surgeons.

Requirements

• Completion of an approved Medical Assistant or Medical Office Assistant program or one year of experience in the medical field.
• Current BLS certification through the American Heart Association or the American Red Cross.
• Excellent interpersonal skills.
• Strong organizational skills.

Nice-to-haves

• Some clinical administrative experience.

Benefits

• Dental insurance
• Health insurance
• Paid holidays
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance