Medical Secretary

$23 - $26/Yr

Weill Cornell Medicine - New York, NY

Full-time

New York, NY

Educational Services

About the position

Under direct supervision, provides secretarial, patient care coordination and related administrative support for one or more providers.

Responsibilities

• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Fields telephone inquiries from patients and referring physician offices. Takes messages and/or triages calls to appropriate staff. Escalates more complex issues to senior staff, clinical team members and/or department managers for resolution.
• Ensures patient charts and registration face sheets are available and prepared for visit.
• Schedules follow-up procedures, radiology and diagnostic tests.
• Maintains physicians' administrative (research and academic) and clinical/surgical schedules.
• Processes medical record requests for provider(s), according to institutional and compliance standards.
• Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable. May also discuss patient's responsibility for payments.
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Initiates and prepares written correspondence as needed and based on functional needs.
• May be responsible for chaperone duties during patient exams as needed.

Requirements

• High school diploma or GED.
• Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person.
• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.