Medical Service Coordinator

$101,358 - $101,358/Yr

Insight Global - Pleasanton, CA

Full-time - Entry Level

Hybrid - Pleasanton, CA

Administrative and Support Services

About the position

The Medical Service Coordinator role involves providing technical analysis and support for cardiac implantable electronic devices (CIEDs) in a hybrid work environment. The position requires expertise in processing remote transmissions from medical devices and working closely with patients and healthcare teams to ensure quality care and compliance with service-level agreements.

Responsibilities

• Provide intermediate to expert level analysis of arrhythmias on intracardiac electrograms and technical device data.
• Process ECG transmissions in the cardiac outpatient telemetry service center.
• Generate reports based on ECG data analysis, aiming for 8 reports an hour.
• Document findings clearly and concisely following company protocols.
• Escalate device abnormalities through the company's workflow process.
• Provide troubleshooting support as requested.
• Maintain manufacturer portals, patient schedules, and alert programming.
• Engage with patients to re-establish connections and manage alerts.
• Participate in early phases of mentorship and peer training support.
• Collaborate cross-functionally with other teams.

Requirements

• Active CRAT, CCT, CCI, or IBHRE certification.
• Experience processing remote transmissions from medical devices.
• Experience in medical device clinics performing remote CIED interrogations for all four major manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic).
• Ability to analyze and interpret CIED transmission data autonomously using company software.

Nice-to-haves

• Experience utilizing all four home monitoring websites (CCDS, CEPS, CDRMS) preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance