Medical Specialty Scheduling Coordinator/Receptionist

$37,440 - $43,680/Yr

Optimal Wellness Medical Group - Grand Rapids, MI

Part-time - Entry Level

Grand Rapids, MI

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Medical Specialty Scheduling Coordinator/Receptionist at Optimal Wellness Medical is a part-time position based in Grand Rapids, MI, offering a pay range of $18 to $21 per hour. This role is essential in ensuring that patients receive timely and efficient scheduling of their appointments while providing excellent customer service. The ideal candidate will have previous experience in a similar role, particularly as a specialty medical receptionist, and will be adept at managing multiple calendars and appointments for various team members. The position requires a detail-oriented individual who can handle challenging situations with professionalism and empathy, ensuring that all patient interactions are positive and informative. In this role, you will be responsible for scheduling and coordinating appointments for patients, managing calendars, and communicating effectively with both team members and clients. You will also be tasked with answering phone calls, responding to inquiries, and utilizing phone systems to transfer calls and take messages accurately. General clerical duties such as filing, data entry, and organizing medical records will also be part of your responsibilities. The position requires proficiency in calendar management and scheduling software, as well as a strong command of the Microsoft Office Suite. Flexibility in scheduling is important, as the role may require adjustments based on organizational needs. This job description serves as a general overview of the position, and duties and responsibilities may change based on the needs of the organization. Candidates are encouraged to submit their resumes highlighting relevant experience to be considered for this opportunity.

Responsibilities

• Schedule and coordinate appointments for patients
• Manage and maintain calendars for multiple team members
• Communicate effectively with team members
• Communicate with clients to confirm appointments and provide necessary information
• Answer phone calls and respond to inquiries in a professional and friendly manner
• Utilize phone systems to transfer calls and take messages accurately
• Perform general clerical duties such as filing, data entry, and organizing documents and medical records

Requirements

• Previous experience as a specialty medical receptionist in a similar customer service role is preferred
• Excellent customer service/people skills with the ability to handle challenging situations with professionalism and empathy
• Excellent phone etiquette and communication skills
• Proficient in calendar management and scheduling software
• Detail-oriented with strong organizational skills
• Ability to multitask and prioritize tasks effectively
• Willingness to be flexible with your schedule
• Proficiency in Microsoft Office Suite
• High school diploma or equivalent

Benefits

• Employee discount
• Flexible schedule
• Paid time off