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The Advanced Medical Support Assistant (MSA) plays a crucial role within the Patient Administration Service at the Kernersville Health Care Center, part of the Salisbury VA Health Care System. This position is foundational to the Veterans Health Administration's Patient Aligned Care Team (PACT) initiative, focusing on delivering patient care in a team-based model. The Advanced MSA is responsible for various administrative and clerical tasks that ensure the proper and timely treatment of patients, including managing appointment schedules and assisting with clinic access contingency plans.