Medical Technology Advanced Services Operations Coordinator

GE Healthcare

Full-time - Entry Level

Remote

Chemical Manufacturing

About the position

The Medical Technology Advanced Services Operations Coordinator at GE Healthcare is a pivotal role responsible for the real-time coordination and availability of medical devices within the client network. The primary objective of this position is to enhance clinical asset management, ensuring improved equipment availability for patient care. This role requires a proactive approach to assess and prioritize both client and internal requests, ultimately driving customer satisfaction. The Operations Coordinator will be the single point of contact for all matters related to medical device management, necessitating a strong ability to navigate changing work situations effectively. In the initial phases of the program, the Operations Coordinator will be tasked with the development and execution of standard operating procedures. This includes creating reference materials and work instructions that will guide the team in their daily operations. Continuous improvement is a key focus, and the Coordinator will regularly review and adjust procedures and processing guidelines to enhance efficiency and effectiveness. Success in this role hinges on being a motivated self-starter who can collaborate effectively with both co-workers and clients across a matrixed organization. The Coordinator will be responsible for maintaining holistic visibility of medical devices across the client health system, leveraging installed real-time location systems (RTLS) for equipment tracking. They will work closely with various program areas, including asset management, disinfection, distribution, and asset disposition, to ensure a comprehensive view of equipment availability workflows. The role also involves triaging customer equipment needs, prioritizing requests based on urgency, and collaborating with service teams to track and manage medical device inventory accuracy. The Operations Coordinator will utilize various systems, including Nuvolo and Siebel, to manage work documentation and support performance tracking through dashboards and KPIs. Interaction with key stakeholders, including clinical and supply chain leadership, is frequent, and the Coordinator will guide customers through process changes while measuring results to establish sustainable mechanisms for ongoing success. This position is primarily remote but may require some on-site presence with the service team and client stakeholders.

Responsibilities

• Responsible for the holistic visibility of medical devices across the client health system.
• Leverages installed real-time locations systems (RTLS) for equipment tracking.
• Works with all Medical Technology Advanced Services program areas for an agnostic view of equipment availability workflows.
• Triages routine, high priority and critical customer equipment needs to reduce equipment search times and minimize equipment dwell times.
• Collaborates with the service team and asset management leader to track, manage, and measure medical devices IB accuracy.
• Works within all related systems to manage and complete all work documentation.
• Effectively manages and prioritizes various projects with minimal supervision.
• Interacts frequently with key stakeholders including clinical and supply chain leadership.
• Guides customers through process changes and measures results to establish ongoing mechanisms for sustaining those results.

Requirements

• Bachelor's degree from an accredited university or college with 2+ years of healthcare or customer-facing experience, or a high school diploma/GED with at least 5+ years of healthcare experience.
• Exceptional organizational skills and ability to handle multiple tasks at once.
• Proficiency in all Microsoft Office products: Excel, Outlook, PowerPoint, etc.
• Critical thinking skills to make informed decisions on equipment deployment and storage based on data and user needs.
• Legal authorization to work in the U.S.

Nice-to-haves

• Strong oral and written communication skills.
• Project/Program management training or experience.
• System knowledge: Nuvolo, FX, CRM, Spotfire, and Smartsheet.
• 2+ years of hospital operations experience.

Benefits

• Professional development opportunities
• Competitive compensation
• Challenging career paths
• Supportive work environment