Ellie Mental Health - MN - Mendota Heights, MN
posted about 2 months ago
Full-time - Mid Level
Remote - Mendota Heights, MN
About the position
The Medication Management Manager at Ellie Mental Health is responsible for leading and coordinating the Medication Management Assistant (MMA) team, ensuring operational excellence within the medication management program. This role combines clinical nursing expertise with operational management to enhance patient care delivery and optimize provider support services. The manager will oversee workflows, processes, and team development, ensuring high-quality standards and exceptional service to both providers and patients. This position is crucial for developing best practices, improving operational metrics, and fostering a culture of continuous improvement.
Responsibilities
- Directly manage and supervise Medication Management Assistants and MMA Leads.
- Oversee MMA scheduling and workflow optimization.
- Coordinate team meetings, 1:1s, and performance reviews for MMA staff.
- Provide coaching and development for MMAs and MMA Leads.
- Address performance issues and reinforce best practices.
- Facilitate team training and compliance requirements.
- Ensure efficient MMA support for medication management providers.
- Coordinate PTO coverage for the MMA team to maintain consistent provider support.
- Oversee systems for managing provider questions and requests.
- Support the MMA team in managing provider schedules and patient flow.
- Facilitate communication between MMAs and providers.
- Monitor and optimize MMA workflows and processes.
- Oversee intake and follow-up management systems.
- Manage denials and billing concerns escalated by the MMA team.
- Supervise IntakeQ, Concord, and Medication Management Jotform systems.
- Maintain provider support standards and procedures.
- Oversee Kadence scheduling system and required changes.
- Review MMA team documentation and processes.
- Coordinate with shared services (Billing, Compliance, CATS, Legal).
- Ensure compliance with policies and procedures.
- Oversee chart audit processes.
- Manage grievance procedures related to MMA services.
- Manage MMA and MMA Lead hiring processes.
- Develop and implement MMA training programs.
- Create and maintain MMA policies and procedures.
- Coordinate onboarding of new MMA team members.
Requirements
- Current Registered Nurse (RN) license
- Bachelor's degree in Nursing (BSN)
- Minimum 3 years of clinical experience
- 1+ years of management experience in a healthcare setting
- Experience with psychiatric/behavioral health services
Nice-to-haves
- Proficiency in healthcare technology and software systems
- Understanding of healthcare regulations and compliance requirements
- Problem-solving and conflict-resolution expertise
Benefits
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Vision insurance
- Life insurance
- Free access to virtual urgent care and short-term counseling
- Comfortable, furnished offices and clinic environment
