MEETING / EVENT PLANNER

$85,000 - $85,000/Yr

FLIK Hospitality Group - New York, NY

Full-time - Entry Level

New York, NY

501-1,000 employees

Food Services and Drinking Places

About the position

As a Meeting and Event Planner at Flik Hospitality Group, you will be responsible for managing guest services at a Conference Center. This role involves overseeing a team of coordinators and receptionists, ensuring that guests' needs are met with a high level of customer service. You will act as a liaison between the Conference Center and customers, coordinating with various departments to ensure successful event execution.

Responsibilities

• Plans and communicates customer needs to all departments.
• Works directly with the Sales Training Department to arrange meetings and reserve space.
• Maintains constant communication with the Sales Training Department regarding changes and customer feedback.
• Acts as a liaison between the Conference Center and customers.
• Prepares group service orders using room reservation software.
• Collaborates with Audio Visual & Conference Services Departments for room setups and A.V. needs.
• Works with the Food & Beverage Department to ensure food quality and menu maintenance.
• Assists the General Manager in analyzing Training Center operations and reporting issues.
• Helps create quarterly Operational Review reports, including PowerPoint slides.

Requirements

• Bachelor's degree preferred or related conference services experience.
• At least two years of hotel or conference center experience.
• Knowledge of industry trends.
• Superior quantitative, oral, and written communication skills.
• Excellent problem-solving and strategizing skills.
• Advanced knowledge of Excel and PowerPoint.
• Proactive mindset to anticipate business changes.
• High standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.

Nice-to-haves

• Experience in Microsoft PowerPoint.
• Experience in customer service roles.

Benefits

• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance/AD
• Retirement plan
• Paid time off
• Holiday time off
• Health and wellness programs
• Discount marketplace
• Identity theft protection
• Pet insurance