MEETING / EVENT PLANNER

$85,000 - $85,000/Yr

Compass Group - New York, NY

Full-time - Entry Level

New York, NY

Merchant Wholesalers, Nondurable Goods

About the position

The Meeting/Event Planner at Flik Hospitality Group is responsible for managing guest services at a Conference Center, ensuring high levels of customer satisfaction. This role involves coordinating with various departments to meet the needs of clients and overseeing a team of coordinators and receptionists. The planner will also analyze operations and assist in creating reports to improve service delivery.

Responsibilities

• Plans and communicates to all departments the expressed need of the customer
• Works directly with the Sales Training Department to ensure that all details of their trainings/meetings are arranged and space reserved appropriately
• Acts as a liaison between the Conference Center and all customers
• Prepares all group service orders by using room reservation software
• Works closely with the Audio Visual & Conference Services Departments to ensure room set-ups, A.V. needs, and special requests
• Works closely with the Food & Beverage Department for food quality, menu maintenance and assessing customer feedback
• Assists the General Manager in analyzing all aspects of the Training Center operation and reports back on any aspect that does not seem to be functioning properly
• Assists the General Manager in analyzing and creating quarterly Operational Review reports including PowerPoint slides and compiling data from the space management system

Requirements

• Bachelor's degree preferred but not necessary if candidate has related conference services experience
• At least two years hotel or conference center experience
• Abreast of industry trends
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)