Member Acquisition Manager

$75,000 - $84,999/Yr

Ismg - New York, NY

Full-time - Mid Level

New York, NY

Administrative and Support Services

About the position

The Member Acquisition Manager at CyberEdBoard is a pivotal role focused on expanding the organization's membership base within the information security and cybersecurity sectors. This position involves recruiting new members, enhancing member satisfaction, and ensuring retention through effective outreach and engagement strategies. The role requires collaboration with various teams to develop marketing initiatives and assess community engagement metrics.

Responsibilities

• Recruit new members while retaining existing members.
• Identify, develop, and promote programs and initiatives to attract and retain members.
• Develop marketing campaign plans for target audiences, informed by analysis, for key initiatives.
• Conduct outreach activities to attract, recruit, and retain new members to achieve designated membership growth targets.
• Initiate annual reviews with members to ensure customized value is provided.
• Deliver high-level customer service and elevated member experience through communication by call, email, or other means.
• Ensure all membership applications are processed in a timely manner and with utmost confidentiality.
• Work with the Membership, Marketing, and Communications team to establish annual goals and metrics for community engagement.

Requirements

• Bachelor's Degree or higher in PR, Communication, Marketing, or related areas.
• Minimum of 2-3 years of experience in membership or community management/development.
• Experience working with CISOs or other C-Level executives.
• Strong understanding of the cybersecurity industry and technology (B2B experience preferred).
• Prior experience within events.
• Meticulous attention to detail and strong organization skills.
• Strong understanding of Excel, Projects, PowerPoint.
• Experience in quantitative and qualitative research methods, including survey creation.
• Self-starter who thrives in a fast-paced, dynamic start-up environment.
• Ability to project manage and prioritize multiple projects simultaneously.
• Excellent customer service skills.
• Independent thinker with a solution-oriented mindset.