Member Agent

About the position

This position is an ambassador for the credit union with the overall purpose of providing quality and efficiency to members, preferably through digital or electronic means. Responsible for conducting teller transactions, opening new accounts, and for the sales and services of all credit union products and services.

Responsibilities

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an online terminal
• Cash checks and pays money from savings and checking accounts upon verification of signatures and members' account balances
• Process and post various loan payments
• Prepares and complies with information to open new accounts; ensures signature cards are complete
• Maintain knowledge of deposit accounts, including IRAs
• Obtain member information necessary to send bank wires
• Initiate ACH debit and credit transactions
• Evaluates the needs of potential members and offer appropriate financial products and services
• Troubleshoots and resolves member and internal inquiries in a timely, professional, and accurate manner; advises members of issue status and suggests resolution on account disputes and other account activity
• Promote and offer products and services to current and potential members
• Constantly look for ways to improve processes that will improve the member experience and communicate those ideas to management
• Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA), Patriot Act, Office of Foreign Assets Control (OFAC), and robbery procedures
• Knowledge of regulations and compliance as it applies to member service and loans
• Knowledge of credit union security procedures; immediately notifies department manager of any irregularities
• Performs additional duties as directed by the Assistant Manager or chain-of-command thereof

Requirements

• High School Graduate or Equivalent
• Two (2) years of lending experience, financial institution preferred
• Four (4) years of financial institution sales experience and/or Call Center experience OR five (5) years of non-financial institution experience and/or Call Center

Nice-to-haves

• A simulated skills assessment test may be administered