Member Assistance DMV Processor I

$38,813 - $59,280/Yr

Credit Union 1 Alaska - Anchorage, AK

Full-time - Entry Level

Anchorage, AK

Credit Intermediation and Related Activities

About the position

The Member Assistance DMV Processor I at Credit Union 1 is responsible for processing titles, managing loan files, and ensuring timely communication with dealers and members. This entry-level position involves various administrative tasks related to loan processing and title management, requiring strong organizational and communication skills.

Responsibilities

• Receives titles from dealers and releases checks accordingly.
• Tracks and maintains check distribution in a log accurately.
• Receives payoffs and releases titles to dealers and members, closing loan files and releasing credit union liens timely.
• Processes the paid loans list weekly and sends out appropriate titles to dealers, members, or financial institutions.
• Maintains title drawer and processes incoming perfected titles, logging and filing them in proper sequence when received.
• Maintains all areas of UCC processing from initiation to termination and continuation.
• Prepares and provides lien release letters as needed for members who have lost their titles.
• Processes Letter of Guarantee in a timely manner.
• Maintains service events for title requests.
• Processes Dealer GL transfers to get checks to the branches in a timely manner or vice versa.
• Processes UCC fees and reporting.
• Processes fees through Auto Pilot (SWBC) for additional fees not collected at the time of closing or short payoffs.
• Answers incoming telephone calls from branches, insurance companies, and dealers.
• Answers loan payoff and title questions.
• Assists with notary administration as needed, including notarizing lien releases, POAs, and SPOAs.
• Monitors the department phone queue to ensure calls are being answered and distributed within standards set.
• Assists with the annual title audit.

Requirements

• High school diploma or GED.
• A minimum of one (1) year working in loan administration preferred.
• Good clerical, communication, and organizational skills.
• Attention to detail and ability to work with many interruptions in a fast-paced atmosphere.
• Knowledge of Microsoft Word and Excel is desirable.

Nice-to-haves

• Experience in loan processing or administration.
• Familiarity with DMV processes and regulations.

Benefits

• Competitive hourly wage ranging from $18.66 to $28.50.
• Equal employment opportunities without discrimination.
• Background screening prior to employment.