Member Contact Agent

Co-Op Credit Union - Black River Falls, WI

Full-time

Black River Falls, WI

Credit Intermediation and Related Activities

About the position

The Member Contact Agent position at Co-op Credit Union is a full-time role based in Black River Falls, Wisconsin. The primary responsibility of this position is to provide exceptional service to members by answering incoming calls and addressing their requests and inquiries efficiently. This role is crucial in ensuring member satisfaction and maintaining the credit union's reputation for excellent customer service.

Responsibilities

• Answer incoming calls from members.
• Provide exceptional and efficient service to members.
• Handle member requests and inquiries effectively.

Requirements

• Excellent communication skills.
• Strong organizational skills.
• Proficient computer skills.
• Dedication to exceptional customer service.
• Ability to thrive in a fast-paced work environment.

Nice-to-haves

• Related financial industry experience.
• Experience with multi-phone line systems.